Contact Us / Help

  1. Review the documentation contained on this site.  Can't find what you need?  Try the search feature!
  2. Check out the REST API FAQs or SOAP API FAQs - these are being expanded regularly as common questions/directions arise.
  3. Visit the API Discussion Forums - this forum is used by other developers, but ChannelAdvisor will respond to questions here if those questions are exploratory/information-gathering about the API and advice on integrating.
    ChannelAdvisor will not respond to troubleshooting or specific scenario questions on this forum.
  4. If you have a ChannelAdvisor platform login, go to and open the left pane to open a Support case.
    1. This will ensure we can clearly associate you with the right client and profile.
  5. If you do not have a platform log in, contact with the following details:
    1. The name of the client with whom you are working.
    2. The profile(s) you have questions about.
    3. Be specific when requesting assistance.