Contact Us / Help
- Review the documentation contained on this site. Can't find what you need? Try the search feature!
- Check out the REST API FAQs or SOAP API FAQs - these are being expanded regularly as common questions/directions arise.
- Visit the API Discussion Forums - this forum is used by other developers, but ChannelAdvisor will respond to questions here if those questions are exploratory/information-gathering about the API and advice on integrating.
ChannelAdvisor will not respond to troubleshooting or specific scenario questions on this forum.
- If you have a ChannelAdvisor platform login, go to login.channeladvisor.com and open the left pane to open a Support case.
- This will ensure we can clearly associate you with the right client and profile.
- If you do not have a platform log in, contact email@example.com with the following details:
- The name of the client with whom you are working.
- The profile(s) you have questions about.
- Be specific when requesting assistance.