Webhooks (Beta)

ChannelAdvisor Webhooks are now available in Beta form to all sellers and developers. Terms and conditions must be accepted to participate.


  • A Developer Key
  • Client Profile Access with admin user log in credentials

Participate in the Webhooks Beta

Email pmteam-platform@channeladvisor.com and include the following information - you will receive a reply with terms and conditions you must agree to participate in the Beta.

  • Your Name
  • The Developer Key(s) that you would like enabled for webhooks
  • Client or Partner Name
  • The Profile(s) you intend to test on

Provide Us Feedback

Ideas/feedback during the Beta will be evaluated - no guarantees are made requests will be implemented. ChannelAdvisor will evaluate requests in a broader context about the benefit and impact.

Email pmteam-platform@channeladvisor.com with the following information:

  • Your Name, Developer Key, Client or Partner Name, and Profile (if relevant to shared content)
  • Your Feedback - including but not limited to examples, screenshots, links, and specific content within the Platform (if relevant)
    • Include any relevant needs/requirements to contextualize your thoughts.

Feedback and enhancements will be reviewed and categorized, and decisions will be made about the priority and importance of these requests.

Webhooks Beta Terms of Use

As a consumer of the ChannelAdvisor Webhooks Beta, you will be asked to agree to the following terms and conditions:

These terms will become a part of the existing agreement you have in place with ChannelAdvisor, if any.

Please note that ChannelAdvisor will not issue credits or other compensation related to the Beta program, and the Beta program is offered AS IS.

The following terms will apply when you participate in the Beta program: 

  • Feedback. We hope to be in frequent communication to get your feedback on the performance and features of these Beta offerings as we work to improve the software. We will work to accommodate your schedule and optimize your feedback experience. 
  • Intellectual Property. ChannelAdvisor owns the intellectual property rights in all materials it provides to you, and those materials may only be used for the limited purposes detailed in these terms. ChannelAdvisor owns the intellectual property rights resulting from suggestions, ideas, enhancements, feedback, recommendations, and the like.
  • Confidentiality. Information regarding Beta designs and functionality and your participation in the Beta program is confidential unless you and ChannelAdvisor agree on a public statement. You may not screenshot, copy, or otherwise reproduce the materials provided by ChannelAdvisor. 
  • Post-Beta Publicity. Upon completion of the Beta program, we may request that you participate in a ChannelAdvisor case study and provide a possible quote for a press release.
  • Participation. Participation in the Beta program is completely voluntary and you may opt out at any time. Likewise, we can end the Beta program or your participation in it at any time. If you choose to participate, we ask that you be willing to dedicate the effort necessary to provide feedback in a timely manner. 
  • Billable GMV. Any GMV that is facilitated by the Beta functionality is billable GMV under the terms of your current agreement with ChannelAdvisor.
  • Support. Support for this feature will not be available through ChannelAdvisor’s standard support channels while the offering is in initial Beta. While the offering is in Beta, support will be available through a designated contact via e-mail and phone.
  • Fees. No fee will be charged for product listing assistance during the Beta period. At the conclusion of the Beta period, if you still need launch or strategy services, standard rates apply