Step 4. Reject RMA Return


When to Use

  • Once the product is received in the warehouse and has been handled, and the product is damaged/used/otherwise ruined, the next step is to reject the RMA and NOT refund the buyer their money.
    • Note: there are different URLs are defined below for Order-Level vs Item-Level, but the body is the same.
  • Net result of this request will send data to the marketplace moving the RMA refund into a closed/final status. The buyer will not be refunded the money on the item.

Resource URL / Endpoint

Order Level: POST https://api.channeladvisor.com/v1/OrderAdjustments(OrderAdjustmentID)/RejectReturn
Item Level:
 POST https://api.channeladvisor.com/v1/OrderItemAdjustments(OrderItemAdjustmentID)/RejectReturn

Important and/or Required Parameters

PropertyType (Max Length)RequiredNote
OrderAdjustmentIDinteger (32 bit)ConditionalRequired for Order-Level RMA request only. Include in URL.
ChannelAdvisor system generated unique ID for the Order-Level RMA/adjustment within this order.
OrderItemAdjustmentIDinteger (32 bit)ConditionalRequired for Item-Level RMA request only. Include in URL.
ChannelAdvisor system generated unique ID for the Item-Level RMA/adjustment item within this order.
Item Level Example Request
POST https://api.channeladvisor.com/v1/OrderItemAdjustments(355878886)/RejectReturn?access_token=xxxxxxxxxx
Item Level Example Response (Success)
204 No Content